MyFam Policies

🔐 MYFAM PRIVACY POLICY

Last Updated: June 2026

1. Introduction

This Privacy Policy explains how MyFam App (Pty) Ltd (“MyFam”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our app, website, and related services (“Services”). We are committed to protecting your privacy and handling your data transparently and responsibly.

2. What Information We Collect

2.1 Information You Provide:

Name, email address, phone number
Account login details
Family member details (including children)
Messages, notes, documents, and calendar entries
Payment and billing information

2.2 Automatically Collected Information:

Device type, operating system
IP address
Usage data (features used, activity)
App performance data

2.3 Sensitive Information:

MyFam may store sensitive family-related information (e.g., parenting schedules, children’s details). You choose what to upload.

3. How We Use Your Information

We use your data to:

Provide and operate the Service
Enable family coordination features
Process payments and subscriptions
Improve app functionality and user experience
Communicate with you (support, updates)
Ensure security and prevent misuse

4. Sharing of Information

We do not sell your personal data. We may share data with payment providers (e.g., Apple, Google), cloud hosting providers, analytics providers, and legal or regulatory authorities (if required by law). All third parties are required to protect your data.

5. Children’s Data

MyFam is designed for use by adults. However, users may store information relating to children. You are responsible for ensuring you have the right to share this information and managing access within your family group. We do not knowingly collect data directly from children.

6. Data Storage and Security

We implement industry-standard safeguards including encryption, secure cloud infrastructure, and access controls. However, no system is completely secure.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your data. To exercise these rights, contact us at: hello@myfam.co.za.

8. Contact Us

MyFam App (Pty) Ltd
Email: hello@myfam.co.za
Website: www.myfam.app
Contact Page: Contact Us Page

Co‑Parent Removal – Restricted Access but Full Historical Visibility

Policy Statement

1. Description

When a Main Parent removes a Co‑Parent from a family circle, the removed Co‑Parent must retain read‑only access to their historical data. They may no longer participate in any active co‑parenting functions, but they must still be able to view and download all records created during the period they were an active member of the family profile.

2. Access After Removal

Once removed, the Co‑Parent must still be able to:

Log into the MyFam App using their existing account.
Access a read‑only archive of all chats they were part of, all statements and expense records linked to their profile, and all documents and files shared during their active period.
View and download all historical data from their Activation date (the date they were added to the family profile) up to the Removal date (the date the Main Parent removed them).

3. Restrictions After Removal

The removed Co‑Parent must not be able to:

Send or receive new messages.
Add or edit events in the shared calendar.
Upload or modify documents.
Add, edit, or approve expenses.
Participate in any new transactions or interactions within the app.
Re‑join the family profile unless re‑added by the Main Parent.

All interactive features will be disabled for the removed Co-Parent, and the user interface will clearly indicate archived mode with labels such as “View Only”, “Download Only”, and “No longer active in this family profile”.

4. Data Integrity & Security

All historical data remains intact and accessible to the removed Co-Parent. No data created after the removal date will be visible to the removed Co‑Parent. The system timestamps the removal event and locks all associated data from further modification. Access complies with POPIA and MyFam’s data-retention policies.

Data Retention & Disposal Strategy

POPIA and Statutory Compliance

1. Active Accounts

We retain account credentials, family configuration data, schedules, messages, and uploaded files for as long as your account remains active.

2. Removed Co-Parent Records

In the event of a Co-Parent's removal from a family circle, their historical records (e.g. communications, banking details, shared parenting schedules, and expenses) are locked to the date of removal. This data is retained as a read-only historical archive to satisfy POPIA record integrity requirements.

3. Account Deletion and Anonymisation

When you request deletion of your account:

Personal identification information, profile details, and communications are deleted or anonymised within 30 days.
Historical financial records and statements (such as child support payment history and expense approvals) are retained for a statutory period of 7 years in accordance with South African tax and financial record-keeping laws before being permanently purged.

💳 MYFAM REFUND POLICY

Last Updated: June 2026

1. Overview

This Refund Policy explains how refunds are handled for subscriptions and purchases made through MyFam.

2. App Store Purchases (Apple & Google)

If you purchased a subscription through:

Apple App Store: All payments and refunds are handled by Apple. You must request refunds directly through Apple.
Google Play Store: Refunds are handled by Google. You must request refunds through your Google Play account.

MyFam does not have the ability to issue refunds for these store purchases.

3. Direct Website Purchases

If you subscribed via the MyFam website:

3.1 Cooling-Off Period: You may request a refund within 7 days of purchase if you have not materially used the service.
3.2 After 7 Days: Refunds are generally not provided for partial subscription periods unless required by law.
3.3 Exceptional Circumstances: We may, at our discretion, offer refunds in cases such as technical issues preventing access or billing errors.

4. Subscription Cancellation

Cancelling your subscription stops future billing but does not automatically trigger a refund. You will retain access until the end of the billing period.

5. Contact for Refund Requests

For website purchases, contact: hello@myfam.co.za.
Please include your account email, date of purchase, and the reason for the request.