MyFam Policies

🔐 MYFAM PRIVACY POLICY (POPIA & AUSTRALIAN PRIVACY PRINCIPLES)

Last Updated: October 2026 | Multi-Jurisdictional Privacy Framework: South Africa & Australia

1. Statutory Regulatory Disclosures (POPIA & Australian Privacy Act 1988)

MyFam App (Pty) Ltd (South Africa) and Global Platinum Consulting (Pty) Ltd (Australia) act as joint Responsible Parties and APP Entities for your personal information. Our regulatory contact details are provided below:

Designated Information / Privacy Officer: Privacy & Compliance Officer
South African Entity: MyFam App (Pty) Ltd, Sandton, Johannesburg, Gauteng, 2196, South Africa
Australian Entity: Global Platinum Consulting (Pty) Ltd, Oxford St, Darlinghurst NSW 2010, Australia
Direct Privacy Inquiries: popia@myfam.co.za | privacy@myfam.co.za

South African Regulator:
The Information Regulator (South Africa), JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Complaints: POPIAComplaints@inforegulator.org.za

Australian Privacy Regulator:
Office of the Australian Information Commissioner (OAIC), GPO Box 5288, Sydney NSW 2001
Website: www.oaic.gov.au | Phone: 1300 363 992 | Email: enquiries@oaic.gov.au

2. What Information We Collect

2.1 User & Account Data: Full names, verified email addresses, telephone numbers, encrypted passwords, authentication tokens, and profile photographs.

2.2 Children’s Information: Minor names, dates of birth, school activities, medical scheme/Medicare references, and government identity documents uploaded by verified competent guardians or parents with parental responsibility.

2.3 Sensitive & Health Data (POPIA Sec. 26 & APP 3): Healthcare data, including pediatric allergies, doctor consultation notes, vaccination cards, and medical invoice proofs of payment.

2.4 Financial & Co-Parenting Records: Shared expense requests, payment confirmations, bank account numbers for reimbursement, custody calendar changeovers, and in-app chat transcripts.

3. Children's Data & Parental Responsibility (POPIA Sec. 34/35 & Family Law Act 1975)

Processing children's information is conducted strictly with the prior consent of a Competent Person (POPIA Section 35) or a parent possessing Parental Responsibility under Part VII of the Australian Family Law Act 1975 (Cth). Child accounts ("Personal Invites") operate strictly under parental supervision with restricted capabilities.

4. Sensitive Personal Information - Health Data

Under both South African law (POPIA Section 26) and Australian Privacy Principle 3, health information is classified as Sensitive Information. We collect and process health data solely upon your explicit, unbundled opt-in consent for co-parenting medical synchronization and shared healthcare expense reimbursement.

5. Cross-Border Data Disclosures (POPIA Sec. 72 & APP 8)

Personal data is processed internationally across Google Cloud Platform / Firebase secure data centers (EU/US) and between our entities in South Africa and Australia. In accordance with POPIA Section 72 and APP 8, all overseas data processors are bound by Standard Contractual Clauses and ISO 27001/SOC 2 certifications ensuring data protection substantially equivalent to POPIA and the Australian Privacy Principles.

6. Security Safeguards & Data Breach Notifications (POPIA Sec. 19/22 & NDB Scheme)

We enforce TLS 1.3 in transit and AES-256 cloud encryption at rest. In the event of a security compromise or eligible data breach meeting statutory thresholds under POPIA Section 22 or the Australian Notifiable Data Breaches (NDB) Scheme, affected individuals and the relevant Commissioners (Information Regulator / OAIC) will be notified without undue delay.

7. Access, Correction & Erasure (POPIA Sec. 24 & APPs 12/13)

You hold statutory rights to access personal records, request corrections, or apply for erasure/redaction of inaccurate or unlawfully obtained records via a formal request to our Privacy Officer at popia@myfam.co.za.

8. Corporate & Regulatory Contacts

MyFam App (Pty) Ltd (South Africa) & Global Platinum Consulting (Pty) Ltd (Australia)
Privacy Officer: popia@myfam.co.za
General Support: hello@myfam.co.za
Official Website: https://myfam.co.za

Co‑Parent Removal – Restricted Access but Full Historical Visibility

Policy Statement

1. Description

When a Main Parent removes a Co‑Parent from a family circle, the removed Co‑Parent must retain read‑only access to their historical data. They may no longer participate in any active co‑parenting functions, but they must still be able to view and download all records created during the period they were an active member of the family profile.

2. Access After Removal

Once removed, the Co‑Parent must still be able to:

Log into the MyFam App using their existing account.
Access a read‑only archive of all chats they were part of, all statements and expense records linked to their profile, and all documents and files shared during their active period.
View and download all historical data from their Activation date (the date they were added to the family profile) up to the Removal date (the date the Main Parent removed them).

3. Restrictions After Removal

The removed Co‑Parent must not be able to:

Send or receive new messages.
Add or edit events in the shared calendar.
Upload or modify documents.
Add, edit, or approve expenses.
Participate in any new transactions or interactions within the app.
Re‑join the family profile unless re‑added by the Main Parent.

All interactive features will be disabled for the removed Co-Parent, and the user interface will clearly indicate archived mode with labels such as “View Only”, “Download Only”, and “No longer active in this family profile”.

4. Data Integrity & Security

All historical data remains intact and accessible to the removed Co-Parent. No data created after the removal date will be visible to the removed Co‑Parent. The system timestamps the removal event and locks all associated data from further modification. Access complies with POPIA and MyFam’s data-retention policies.

Data Retention & Disposal Strategy

POPIA and Statutory Compliance

1. Active Accounts

We retain account credentials, family configuration data, schedules, messages, and uploaded files for as long as your account remains active.

2. Removed Co-Parent Records

In the event of a Co-Parent's removal from a family circle, their historical records (e.g. communications, banking details, shared parenting schedules, and expenses) are locked to the date of removal. This data is retained as a read-only historical archive to satisfy POPIA record integrity requirements.

3. Account Deletion and Anonymisation

When you request deletion of your account:

Personal identification information, profile details, and communications are deleted or anonymised within 30 days.
Historical financial records and statements (such as child support payment history and expense approvals) are retained for a statutory period of 7 years in accordance with South African tax and financial record-keeping laws before being permanently purged.

💳 MYFAM REFUND POLICY

Last Updated: June 2026

1. Overview

This Refund Policy explains how refunds are handled for subscriptions and purchases made through MyFam.

2. App Store Purchases (Apple & Google)

If you purchased a subscription through:

Apple App Store: All payments and refunds are handled by Apple. You must request refunds directly through Apple.
Google Play Store: Refunds are handled by Google. You must request refunds through your Google Play account.

MyFam does not have the ability to issue refunds for these store purchases.

3. Direct Website Purchases & Statutory Cooling-Off

If you subscribed directly via the MyFam website:

3.1 Cooling-Off Period (South Africa - ECTA Sec. 44): You may request a full refund within 7 days of purchase without penalty if you have not materially used the service.
3.2 After 7 Days: Refunds are generally not provided for partial subscription periods unless required by statutory consumer law.
3.3 Exceptional Circumstances: We may offer refunds in cases of billing errors or verified technical failures.

4. Australian Consumer Law (ACL Mandatory Notice)

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods.

5. Subscription Cancellation

Cancelling your subscription stops future billing cycles while maintaining full access until the expiration of the current paid billing period.

6. Contact for Refund Requests

For website purchases and billing requests, contact: billing@myfam.co.za or hello@myfam.co.za.
Please include your account email, date of purchase, and the transaction receipt.

📜 PAIA MANUAL (SECTION 51 MANUAL)

Prepared in accordance with Section 51 of the Promotion of Access to Information Act No. 2 of 2000 (as amended by POPIA)

1. Introduction & Contact Particulars

This Manual applies to MyFam App (Pty) Ltd (Registration Number: 2023/892415/07), a private body operating under South African law.

Designated Information Officer: Information Officer, MyFam App (Pty) Ltd
Physical Address: Sandton, Johannesburg, Gauteng, 2196, South Africa
Email: popia@myfam.co.za | privacy@myfam.co.za
Official Website: https://myfam.co.za

2. Guide of the Information Regulator

The Information Regulator has compiled an official guide on how to exercise rights under PAIA. The Guide is available on the Regulator’s website (inforegulator.org.za) or can be requested from the Information Officer.

3. Records Automatically Available Without Request

The following records are publicly available without submitting a formal PAIA Form 2 request:

Terms of Service and Conditions of Use
POPIA & APPs Privacy Policy
Data Retention & Disposal Strategy
Refund and Subscription Policies
App marketing collateral and feature overviews

4. Records Held by MyFam

MyFam holds records in the following categories (access subject to lawful grounds of refusal):

Company Records: CIPC incorporation documents, financial statements, and tax records.
Personnel & Operational Records: Contracts, internal policies, and contractor agreements.
User & Platform Records: Account registration data, family configuration details, and encrypted communication audit logs.
Financial Records: In-app subscription receipts and proof of transaction records.

5. Request Procedure & Statutory Prescribed Fees

To request access to records held by MyFam:

Complete the prescribed PAIA Form 2 (Request for Access to Record).
Submit the completed form along with proof of identity to popia@myfam.co.za.
Pay the prescribed statutory request fee (unless exempt under the Regulations).
The Information Officer will process the request within 30 days and provide written notification of the decision.

6. Remedies Available on Refusal

If a request for access is refused, the requester may lodge a complaint with the Information Regulator of South Africa within 180 days, or apply to a competent court under Section 78 of PAIA.